The Celtic Jewels Shop FAQ’s

Q) What are Celtic Jewels?

A) Celtic Jewels represents the original and traditional Celtic designed jewellery made back in the day by Celts and Picts. We classify them as Celtic Jewels because they are the best designs and keep the Celtic spirit alive.

Q) What are Scottish Jewels?

A) We are promoting some of the best designs of traditional and romantic Scottish Jewellery designs and gifts produced from a more recent time in Scotlands history.

Q) When will my order be dispatched?

A) Orders will be dispatched the next business working day. click here for information

Q) When will I receive my UK order?

A) Normally you will receive your order within 3 working days after dispatch.

Q) Do you ship worldwide?

A) Yes we ship to most International countries. These are all listed at checkout.

Q, When will I receive my International order?

A) Between 7-14 days subject to country and custom regulations after dispatch.

Q) Which shipping company do you use?

A) Royal Mail is our main shipping provider.

Q) Do you offer postal tracking service?

A) Yes, Your parcel is managed by Royal Mail on-line tracking service.

Q) Do we need to be available to sign for the parcel?

A) Yes, If no one is available to sign for the parcel it will not be delivered.

Q) Do you offer Refunds?

A) We offer a 30-Day refund or exchange. click here for terms

Q) What payment methods do you accept?

A) We accept all credit and Debit cards through our on-line payment merchant Stripe.

Q) Do you accept payment over the phone?

A) No, All payments are taken on our website via our automated checkout.

Q) How do we know our payments are safe?

A) All transactions are secure using the latest in SSL Secure Encryption technology.

Q) Does your jewellery come in a pouch box?

A) Our jewellery and gift sets come in a deluxe presentation box. Smaller items may come with a standard box.

Q) Can I cancel an order?

A) You can cancel your order providing you to send an email within to; shop@celticjewelsshop.co.uk in normal hours. Failure in making the dead line means you may pay outgoing and return postal charges. You can use our 30 day returns option.

Q) How long will it take to get a refund?

A) All refunds will appear on the same payment card in about 3-5 days after receiving the item back in store within our return policy.

Q) What quality is your silver?

A) All our sterling silver is 925 Hallmark quality.

Q) Where are is the jewellery and gifts made?

A) Manufactured in Scotland.

Q) How do measure my ring finger size?

A) Please see our ring guide information click here

Q) Do pendants include chains in the price?

A) Yes, All our pendants and necklaces come with the chain in the same metal as the jewellery.

Q) What is Pewter?

A) Pewter is an alloy consisting mostly of tin mixed with small amounts of other metals like copper, lead or antimony to harden it and make it more durable. Click on the link above for a more informed description.

Q) What is palladium?

A) Palladium is a chemical element with the symbol Pd and atomic number 46. It is a rare and lustrous silvery-white metal discovered in 1803 by the English chemist William Hyde Wollaston and named it after the asteroid Pallas. Palladium, platinum, rhodium, ruthenium, iridium and osmium form a group of elements referred to as the platinum group metals. Palladium has the lowest melting point and is the least dense of them.

Q) What does Pewter coated in Palladium look like?

A) The process helps prevents the jewellery or pewter item from a discolouration normally described as tarnishing.

Pewter Necklace and Chain Coated In Palladium.

Q) Pewter Vs 925 Sterling Silver?

A) Pewter is the 4th most popular and traditional metal used for jewellery and other items. Sterling Silver is the second precious metal..

Q) What does tarnish mean?

A) Tarnish is a chemical reaction between the copper in the silver oxidizes, and turns the silver black. For more information click here.

Q) How can I stop my silver Jewellery from tarnishing?

A) Wear your jewellery regularly. Try to keep it in its original box somewhere dry, or even better, inside a plastic zip lock bag if you are not going to wear it.